How we engage in commissioning?

Engagement Cycle.PNG

Commissioning is all about planning and improving, consideration of impact and recognision of need.

Involving the public helps us to understand people’s needs, and to prioritise those people who experience the poorest health outcomes – enabling us to improve access and reduce health inequalities.

Our staff use an engagement toolkit and plan template designed to help CCG commissioners fulfil their statutory duties and involve patients and the public effectively and systematically. Our staff also use an Equality Impact Assessment to enable us to consider all the information about a service, policy or strategy from an equalities perspective and then action plan to get the best outcomes for service users. 

We also have Engagement Champions, internal staff who are advocates for Engagement within the commissioning teams. Further information about Engagement Champions can be found here.  

Read our Communications and Engagement Interim Strategy and Patient and Public Engagement Checklist for further information. 

Why not watch The King's Fund whistle-stop tour of the NHS, including how organisations like Clinical Commissioning Groups work and fit together, for more information? 

We understand our communities and the health needs of our populations

In conjunction with actual service users data, we use demographic data to better understand the types of people whom live in our area, and the types of healthcare that they are most likely to benefit from.

This can be helpful to highlight the types of services that are most appropriate in the areas where you live.

​NHS Rightcare Intelligence packs

West Sussex Joint Strategic Needs Assessment (JSNA) summary 2018

Our population across Sussex

Where do we want to get to? 

Our aspirations continue to be to:

  • recognise that patient and public involvement is good for patients, good for services and the right way to do business;
  • have patients as partners;
  • put patients at the heart of all the CCG does;
  • keep the public informed with clear and consistent messages;
  • acknowledge the need for a systematic approach that is clear, coordinated, accessible and which is embedded across the organisation.

How we engage with our partners?

We are keen to share and promote newsletters and information from our local health and care partners such as patient groups, West Sussex County Council, Carers Support West Sussex and many more.

If you would like to have your newsletter made available in this space please email

Healthwatch West Sussex

Healthwacth West Sussex are the independant champions for health and social care in the county. They work to ensure that the needs of our population are at the foreforn of health and care services and that when there are concerns, these are addressed.

Healthwatch also work closely with the CCGs in West Sussex to make sure that when changes to services are planned you have your say. You can find out more about what Healthwatch are working on or tell them your recent experiences of health and care services

How we link with other NHS organisations

It is important for the CCG to work closely with local NHS trusts to understand the experience of patients, and where care can be improved.

The CCG meets regularly with local trusts to share what people are telling both organisations about local health care, to discuss improvements that have been made as a result of patient and resident feedback, and plan how local people can be involved in shaping local health care.

This includes engagement reports, key themes from patient and public engagement, complaints and patient advice and liaison service reports, and friends and family tests.

The CCG are given assurance that the services we commission from our local NHS trusts have methods in place to involve the public and act on feedback that they receive:

Brighton and Sussex University Hospitals NHS Trust

Surrey and Sussex NHS Healthcare Trust  

Useful information

Looking for other ways to get involved? Why not attend one of our Governing Body meetings in public?