GP, Dr Laura Hill, talks to the frontline NHS staff that look after us on a daily basis in our hospitals and community services. Claire Poustie, who works in a busy Urgent Treatment Centre and paramedic Mark Buckton, join Dr Hill to discuss ways in which we can all be proactive this winter. The lively conversation is filled with examples of where injuries or illness could have been avoided, alongside instances of where people could have found more effective help, faster, had they known the right service to use. They also provide an insight into the challenges
faced by NHS services and frontline staff over winter and the Help Us Help You campaign that looks to help people understand the actions they can take to help the NHS help them.