Patient Transport Service

The Sussex Non-Emergency Patient Transport Service (NEPTS) is responsible for safely and effectively transporting eligible patients who are in receipt of NHS funded healthcare. NEPTS provides transport for treatments for patients who have a medical reason that means they are not able to travel by another method. It includes the following journeys:

 To a planned outpatient appointment

  • To a planned outpatient appointment
  • To hospital for a planned admission
  • Home from hospital following discharge
  • Home to Sussex from hospitals in other ares of the country

 It does not include primary care appointments such as GP or dentist appointments, or visits to a pharmacy.

Are you eligible for Patient Transport?

To be able to use the Sussex NEPTS, you must meet the Eligibility Criteria. To find out whether you are eligible for transport, you will be asked a series of questions based on the criteria (which have been developed in conjunction with clinical experts and patient representatives). If you are eligible for Sussex NEPTS, you will be offered transport regardless of distance and your circumstances.

Repatriation of Sussex Patients

All bookings for the repatriation of Sussex registered patients back to the county should be made with South Central Ambulance Service NHS Foundation Trust as our contracted provider. Their contact number for bookings is detailed below, along with the times when bookings can be made by phone.  For long distance journeys SCAS require 24 hour notice.

  • SCAS Contact Centre – 0300 123 9841
  • 07:00-20:00 Monday to Saturday
  • 08:00-17:00 Sundays and Bank Holidays

All journeys must be authorised ahead of the patient being transported and in the event they are not then payment will not follow the patient.

Community Transport Services

If you are not eligible for patient transport service or need transport to you GP or dentist, you may find community transport services helpful. If you would like to find what community transport services are available in your area please click here (please note this is not an exhaustive list and other transport services may be available) or contact your local council who have details of alternative transport options in your area. The Healthcare Travel costs Scheme may also provide help with the cost of fares: see here.

On April 1st 2017 South Central Ambulance Service NHS Foundation Trust (SCAS) takes over the contract for the Sussex Patient Transport Service.

SCAS has  a wealth of  experience, and currently provides the PTS service across the whole of the South Central region, including Hampshire and the Thames Valley. It is rated good by the CQC, who specifically highlighted the care that SCAS staff provide to patients using the Patient Transport Service, rating it as outstanding.

To find out more about the new service and how to book see ''Frequently asked questions'' below. 

  • How do I make a booking?
Full Booking information can be found here
  • How much does it cost?

Patient transport service is free to eligible patients

  • How can I recognise the PTS drivers? Do they have a uniform or wear a badge? 

Ambulance, Wheelchair Accessible Vehicle (WAV) drivers and taxi drivers are required to identify themselves with ID badges or letters from SCAS

  • What do I do if my patient transport doesn’t turn up or is late? 

Ring SCAS on 0300 123 9841.

  • What access is there for people in wheelchairs?

Details of every patient’s mobility will be collected at the time of making the booking for transport to ensure that a suitable vehicle is used.

  • I have a disability. Can the crews help me?

This should be highlighted at the time of booking. An appropriately trained crew will then be sent. Crews are trained and able to provide support to all PTS users.

  • Are there healthcare professionals on the transport? If not, can this be arranged? 

The type and skills of the transport drivers working to convey patients will vary to meet the requirements of the booking and your clinical requirements.

  • What if I am seriously ill on the transport? 

If you become seriously ill on transport, you will be looked after by the crew or driver and they will call 999 to request paramedic assistance if needed.

  • How do i give feedback or make a complaint?

Contact SCAS's: Patient Experience team 

Telephone 0300 123 9280 or email


  • TIAA Adequacy of the mobilisation arrangement for the new Patient Transport Service contract, June 2016
  • SCAS Quality Assurance Visit- December 2016
  • TIAA Management Review of the PTS Procurement Arrangements 2016/17 
  • A Report from the Patient Safety Group
  • TIAA PTS Lessons Learnt Report January 2017
  • TIAA PTS Lessons Learnt Report, January 2017 Appendix 

PTS Programme Board Papers

 Key Performance Indicators